DxWeb™
Accelerating Healthcare
The Mobile, Secure, Cost Effective & Integrated ePrescribing Solution
DxScript™ Product Faq's
FAQ's
Can I access the DxScript application from anywhere?
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Can we use just an internet-ready PC or do we have to use a PDA device?
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| What type of Internet connection do I need to have in my office? Typically, some type of Broadband Internet connection is required. This includes DSL, cable modem, T1 and a handful of other methods of connectivity. |
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| What equipment can I use with the system? There are five different configurations on which the application can be utilized.
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| How do I set up the wireless network in my office? You can setup the hardware in the office yourself according to the instructions provided with the hardware or have your IT representative set it up for you. As always, a DxScript Client Services representative will be available to assist you in any way possible. |
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| How do I add new physicians that start in my practice after I begin using the application? Just contact Client Services at (877)626-8471 (outside New York City); (212) 967-1944 (in New York City) and we will do the rest. |
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How does patient information from my Practice Management System integrate with the DxScript application?
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| Is the DxScript application HIPAA compliant? The Dx-Web suite of products are 100 % HIPAA compliant. The application uses a communication protocol called SSL, which utilizes 128-bit encryption, the highest level of protection possible for all Internet data transactions. In addition, a Business Associates Agreement documenting our policies for privacy is available on our website. Your practice is provided with a EULA or end user license agreement |
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| How do I add a new user? A user may be added from the Administration pages. Simply click on the Administration link, click on user setup, click on user demographics, and click on the add user link. Fill out all the applicable user information, save the information, and the user is now added to the application. |
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Can I receive electronic Refill Requests from the pharmacy?
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| How do I add a new physician? A physician may be added from the Administration pages. Simply click on the Administration link, click on physician setup, click on physician demographics, and click on the add physician link. Fill out all the applicable physician information, save the information, and the physician will now be added to the application. Client Services must approve the physician before being able to write prescriptions. |
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| How do I search for a patient? You may access the Patient Search page by clicking on either the Patient Summary link, Write Rx link, or by entering a name in the Patient Search box located at the top right of the Home page. These links will take you to the Select Patient page where you will either search for a patient or choose a patient from the day's schedule. After choosing a patient you will either go to the Patient Demographics page or the Select Medications page, depending on which location you requested prior to your search. |
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| How do I add a new patient? From the Patient Search page, you may click on the Add Patient link, which will take you to the Patient Demographics page. |
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| How can I view the medication history of a patient? Having chosen a patient, you may click on Write Rx from the Home page. This will take you to the Select Medications page. Clicking on the History tab with allow you to see a patient's active as well as discontinued medication history. For more detailed medication history, you may go to the Patient Summary page and click on the Medications link. |
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How can I write a prescription?
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| How do I fax a prescription to a desired pharmacy? From the Rx Confirmation page, click the link titled "Search for a Pharmacy". You will be taken to the Select Pharmacy page where you may choose a pharmacy from your library or search field. Clicking on a pharmacy will automatically place it in the Select Destination box on the Rx Confirmation page. |
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| What if the fax machine is busy at the pharmacy? The system redials the pharmacy up to 3 times and, after 20 minutes if unsuccessful, the status of the fax will come up on Rx Activity page as Error. You may choose to resend the prescription by clicking on the resend icon from the Rx Activity page. |
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| What if the patient does not know the pharmacy where they are going to get a prescription filled? The application allows you to have to ability to print the prescription in the office, sign it, and give it to the patient to take to the pharmacy of their choice. |
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| Do we need to add the pharmacies into the system when we get started? No. All pharmacies in the US are pre-loaded in the system. Simply click on the pharmacy of choice and click send. Should you feel that the information is incorrect or has changed, you may contact Client Services at (877)626-8471 (outside New York City); (212) 967-1944 (in New York City). |
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| How can I view the status of my prescription? All prescription activity can be viewed on the Rx Activity page. It can be accessed from the Home page under Activity Central, as well as from the Rx Activity link on the navigation menu. You may view all scripts or select from Error, Cancelled, Sending, and Sent. You may also restrict your search by entering additional information in the displayed search fields. |
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| Can I save my most commonly prescribed medications? Yes. A medication library based on your specialty is provided with the system. It only takes minutes to customize it to your particular needs. Additionally, you can save medications with your most commonly used SIG's that provides one-click shortcuts in the prescribing process. Each prescriber in the practice can have their own customized medication library. You may set up your personal medication library by going to the Administration page, clicking on Library Setup, and then Medication Library. |
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How can I view drug information?
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| Can I prevent unauthorized use when I am away from the application? The application has a time out feature that can only be re-activated with the users log in and password. The timeout feature occurs after a per practice customized default time period of non-use. In addition, the user can manually lock the application by clicking on the lock icon at the top of the page located near the practice name. |
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How can I send a support request using the application?
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