DxWeb. Physician's Digital Trusted Space
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In 2018 Premise Health, the leading provider of direct healthcare, partnered with DxWeb as a solutions provider of standalone electronic prescribing of controlled substances (EPCS). The decision to partner with DxWeb was a result of its ability to truly listen to organizational needs, define best practices, and develop appropriate solutions. Premise presented a unique set of needs and challenges and the team at DxWeb helped to solve for them. They provided direct communication and superior customer service. DxWeb has proven to be a valued partner, so much so that Premise is now recommending them to others. (2019)
DxWeb applications are computer ready and fully mobile. They allow the physician to order and/or view diagnostic information, Lab Results (CPOE), Cardiology/Radiology Images and Reports, prescribe and much more. We utilize up-to-date HIPAA compliant connectivity over a secure connection.
DxWeb, through its integrated cloud based technology, is where state of the art medical software technology meets cloud based computing and creates the Physicians’ Digital Trusted Space® at the point of patient care. DxWeb has developed secure and interoperable HIPAA compliant cloud computing to share healthcare records with healthcare providers and patients.
DxWeb has been successfully developing and selling medical applications for 23 years, utilizing in-house developers, software engineers, marketing and sales staff, as well as follow-up technical and customer support personnel. In addition, the applications have been designed to conform to the physician’s workflow and have been upgraded at regular intervals to keep ahead of the subscriber’s technology needs and new government regulations.
Price and quality must be matched or exceeded by our client service and support. DxWeb prides itself not only in offering best in class medical software technology solutions, but also exemplary service and support it provides its clients, after the sale. In order to ensure our 24+ years growth, price and quality must be matched or exceeded by our client service and support.
- Client calls are answered by a Level 2 Customer Care Representative, not voicemail.
- Our customer care desk is available from 8:30-6:30 daily (EST)
- A customer care representative is on call and available 24/7/365 to respond to client’s needs
After hours, weekends/holidays, our clients have access to customer care via secure email messaging from within our applications. The email distribution list includes all customer care representatives and management.
The “on-call” representative will respond to client queries within 15-20 minutes. Most often, a solution is quickly reached because we have the ability to log into our application servers that are located in secure co-location sites.
Representatives have access to Level 3 programmers in the event that a more complex issue arises.
In any event, the “on-call” representative will email or call our client with a resolution as soon as the issue has been identified, isolated and resolved.
DxScript is easy to use and intuitive in its design so that there is a short learning curve. This low cost application is efficient, and easy thereby saving me time and streamlining my daily prescribing activities.Dr. Donald Winston
I’m a Child and Adult Psychiatrist and have used DxScript e-scripting for the past 5 years supporting an extensive private practice. The service has been incredibly reliable in addition to significant savings in time and expense related to managing my exhaustive private practice demands. The convenience alone is worth purchasing this product and that combined with the elimination of legibility issues and reduced incidence of committing medical errors related to scripting make it priceless. My office manager finds this service a must in efficiently managing a practice that is bursting at the seams.Dr. Daniel Lieberman