Our mission is to provide innovative and customizable patient care solutions for today's healthcare practioner.
Physician’s Digital Trusted Space
DxWeb has been successfully developing and selling medical applications for 24 years, utilizing in-house developers, software engineers, marketing and sales staff, as well as follow-up technical and customer support personnel. In addition, the applications have been designed to conform to the physician’s workflow and have been upgraded at regular intervals to keep ahead of the subscriber’s technology needs and new government regulations.
Through our integrated cloud based technology – state of the art medical software technology meets cloud based computing and creates the Physicians’ Digital Trusted Space® at the point of patient care. DxWeb has developed secure and interoperable HIPAA compliant cloud computing to share healthcare records with healthcare providers and patients.
All of the DxWeb® products have the ability to interface with almost any third party vendor system by use of DxExchange®, which consists of over 112 customized integration engines that will allow healthcare providers to interact with divergent Practice Management, Electronic Health Records, RIS, PACS and eRx systems seamlessly. A medical practice/healthcare system can utilize its Billing and Practice Management system, for instance, but add DxScript®, DxECHO® or DxRAD® by means of the DxExchange bridge. All the possible options have been considered by our DxWeb Medical Advisory Board and Engineers to allow for flexibility and interoperability. The result is that a medical practice/healthcare system will realize its existing investment to the fullest extent and purchase only those application(s) that it needs thus saving time and money in implementation and application costs.
DxWeb applications are computer ready and fully mobile. They allow the physician to order and/or view diagnostic information, Lab Results (CPOE), Cardiology/Radiology Images and Reports, prescribe and much more. We utilize up-to-date HIPAA compliant connectivity over a secure connection.
“I’m a Child and Adult Psychiatrist and have used DxScript e-scripting for the past 5 years supporting an extensive private practice. The service has been incredibly reliable in addition to significant savings in time and expense related to managing my exhaustive private practice demands. The convenience alone is worth purchasing this product and that combined with the elimination of legibility issues and reduced incidence of committing medical errors related to scripting make it priceless. My office manager finds this service a must in efficiently managing a practice that is bursting at the seams.”
We lead in customer care.
“DxWeb has been a valued partner throughout the integration of DxScript and McKesson Practice Choice™. The prescribing world is heavily governed by outside factions such as agencies, aggregators and pharmacies, but DxWeb does a great job of complying with each of these while still being open to our users’ workflow needs. From the initial requirements, through development and then go-live, they have been knowledgeable, flexible and most of all, responsive. Whatever we may ask, they help us find a way to make it work or propose an alternative, often better, solution. That hasn’t ended with go-live; as we continue to sign providers and work through projects like EPCS and mobile applications, they are just as quick to respond as on Day 1 of the partnership”
Customer care policy.
Price and quality must be matched or exceeded by our client service and support. DxWeb prides itself not only in offering best in class medical software technology solutions, but also exemplary service and support it provides its clients, after the sale. In order to ensure our 24+ years growth, price and quality must be matched or exceeded by our client service and support.
- Client calls are answered by a Level 2 Customer Care Representative, not voicemail.
- Our customer care desk is available from 8:00-6:00 daily (EST)
- A customer care representative is on call and available 24/7/365 to respond to client’s needs
After hours, weekends/holidays, our clients have access to customer care via secure email messaging from within our applications. The email distribution list includes all customer care representatives and management.
The “on-call” representative will respond to client queries within 15-20 minutes. Most often, a solution is quickly reached because we have the ability to log into our application servers that are located in secure co-location sites.
Representatives have access to Level 3 programmers in the event that a more complex issue arises.
In any event, the “on-call” representative will email or call our client with a resolution as soon as the issue has been identified, isolated and resolved.